Consumer Protection Law

Legal and Law Consultancy Service

Consumer Protection Law is a body of law designed to safeguard the interests of consumers (buyers of goods and services for personal use) against unfair, deceptive, or fraudulent business practices by sellers and service providers.

It addresses the inherent imbalance of power between a large corporation/business and an individual consumer, ensuring goods are safe, services are delivered as promised, and information is truthful.

The core objective is to enforce fundamental Consumer Rights, which typically include:

• strong Protection against the marketing of goods and services that are hazardous to life and property.
• Right to be Informed: Access to complete information about the quality, quantity, potency, purity, standard, and price of goods or services.
• Right to Choose: The right to be assured access to a variety of goods and services at competitive prices.
• Right to be Heard: The right to have consumer interests receive due consideration at appropriate forums.
• Right to Seek Redressal: The right to seek remedy against unfair trade practices, restrictive trade practices, or unscrupulous exploitation.
• Right to Consumer Education: The right to acquire the knowledge and skill to be an informed consumer.

• These laws create a framework to address issues like:
• Defective Goods: Products that are faulty or do not meet expected quality.
• Deficiency in Service: Services that are incomplete, delayed, or inadequate (e.g., poor work by a contractor, negligence by a service provider).
• Unfair Trade Practices: Misleading advertisements, false representations, or charging unwarranted prices.
• Product Liability: Holding manufacturers, sellers, or service providers responsible for harm caused by defective products.

How Genesis Law Consultants Can Assist Their Clients

Genesis Law Consultants assists both individual consumers and businesses in navigating the complexities of consumer protection legislation. Our services focus on securing the rights of the aggrieved party and ensuring compliance with the law